Required service messages
We send messages necessary to secure and operate your account, including access changes, security alerts, support responses, service notices, and important legal updates.
Optional updates
You may choose whether to receive monthly recap notifications, newly published learning resources, and product or educational updates.
AI-assisted calls and conversations
The phone assistant identifies itself as AI once unless an approved disclosure already played. It may answer known questions and collect context, while sensitive decisions are routed to a person.
Language, availability, and delivery
Communications may follow English or Spanish preferences. The AI assistant is available 24/7, human follow-up is provided within 24 hours, and technical work may occur on business days.
Your responsibilities
Keep your email current, safeguard one-time links, and contact support if you receive a message you do not recognize.
Text message consent and opt out
When you provide a mobile number and opt in, you agree to receive one-to-one customer-care and account-related text messages. Reply STOP to opt out.
No-contact and human-handoff requests
We honor opt-out requests for optional communications. Required account, security, billing, and legal notices may still be sent, and you may ask for a person at any time.