Monthly subscriptions
Each paid business location is billed monthly at the price displayed before checkout, plus applicable taxes, until that location’s subscription is canceled.
How to request cancellation
An authorized owner or administrator may start a cancellation request through the dashboard or support. The AI assistant may gather context, but only a person can confirm the affected location and complete cancellation.
Confirmation and effective date
The request is complete only when Show Up Nearby sends confirmation. Human follow-up is provided within 24 hours, and completed cancellation normally takes effect at the end of the paid billing period.
Refunds, credits, and billing disputes
Payments are generally non-refundable after a period begins. Every refund, credit, compensation, proration, or disputed-charge decision is made by a person.
Requesting a billing review
Email support@showupnearby.com promptly with the account email, business, affected location, charge date, amount, and reason. Never send full card numbers, security codes, passwords, or one-time codes.
Plan changes and additional locations
Each location may have its own subscription, goals, reporting, and setup. Canceling one location does not cancel the others, and account-specific adjustments require human review.
Access after a subscription ends
The account may remain available after all paid plans end, but paid dashboard, library, reporting, publishing, directory, and other premium capabilities become locked or expire according to plan.